As soon as you discover a fault, please contact our Customer Care Team with the following information: the order number, a description of the fault, photos showing the fault.

If you've received something you haven't ordered, please contact our customer service first. Send it back to us and we'll refund you as soon as it arrives back at our warehouse. Do ask for proof of postage - we may need to see this at a later date. If you still want the item and it's still in stock, please order it through our website as normal.

We're sorry there's an item missing from your order. Before contacting our Customer Service team, we recommend checking the following: We may have sent your items in separate parcels so please check your emails and our website to see if any of your items will be arriving separately. The item/s you ordered may have been out of stock. It's worth checking our website and your emails (including your junk/spam) to see if we've sent you an email about this.

If you have placed your order but have not received it yet, please refuse to take it from the courier. This way the package will return to our us and we can refund your order after it has been scanned at our warehouse. If you have received your order, you have 14 days from the date you receive your order to return it for a refund if its in original condition. In this case you have to contact our Customer Service first.

You cannot modify your billing details after you have placed your order, your billing address will be the same that you have provided when placing the order.

We're really quick at packing your order up which means we can't make any changes once you've placed it. This includes changing the delivery option, delivery address or payment method.